Please rotate your device.

Just a formality, are you over 18?

Our website uses cookies, by continuing, you agree to their use. Learn more, including how to control cookies.

img
Free Overnight Shipping On orders before 3pm
0
Cart

FAQ

 

What is Two Brooks?

Two Brooks is an alcoholic sparkling water with hints of natural fruit flavours.

 

What type of alcohol does Two Brooks contain?

We use a fermented fruit spirit as a base for all our drinks. This spirit base is made from British apples, resulting in a premium, clear & naturally slightly sweet spirit base (which is why you hardly taste it – goodbye burning throat sensation!)

 

Where can I buy it?

Two Brooks is available to buy on our website via www.twobrooks.co.uk, as well as on Amazon. We are working hard on bringing Two Brooks to a supermarket and convenience store next to you so keep an eye out for us.

 

Is the drink Gluten free?

Absolutely, and we wouldn’t have it any other way!

 

Is it suitable for vegetarians and vegan friendly?

Yes, we’re 100% vegan.

 

Where do the calories come from?

From the water. Kidding – the calories come predominantly from the fruit spirit that give our sparkling waters their kick.

 

Does it contain any sweeteners?

We pride ourselves on using no artificial sweeteners or preservatives or added sugars. The sweetness comes from the naturally occurring sugars of the fermented fruit spirit base that we use.

 

Does it contain Caffeine?

Nope.

 

Do I need to refrigerate the cans?

100% best enjoyed chilled or over ice. Please refrain from freezing the cans as this causes the carbonation to expand and can break the can.

 

What is the shelf life of Two Brooks Hard Seltzer?

Generally, properly stored Two Brooks will stay fresh for about 12 to 18 months.

 

How many flavours of Two Brooks Alcoholic Sparkling Waters are there?

Two Brooks comes in 3 expressions: Passion Star, Mango Hi-Ball and last but not least, Lime Cooler.

 

How many cans came in a pack?

Two Brooks come in packs of 12, either as a variety pack or, as a single flavour – the choice is yours.

 

Is your packaging recyclable and what is your sustainability policy?

Our cans are made of aluminium, making them 100% recyclable, and we purposely use cardboard packaging instead of plastic.

 

What forms of payment do you accept?

We accept all major forms of credit & debit card payments and PayPal.

 

When will my card be charged?

All payment cards will be charged on placing of the order.

 

Is my payment information safe?

Yes. Our website is SSL secured and we adhere to strict GDPR policy guidelines meaning we do not store personal information such as credit card details on our servers.

 

How do you ship and what are the delivery costs?

All orders are processed via overnight shipping and shipping is free of charge 🙂

 

What is the delivery time on orders?

As we operate on an overnight delivery basis, we aim to have the cans delivered on the next business day, depending on at which time of the day the order was placed.

We currently only deliver across mainland UK. Unfortunately, we do not currently deliver to the Scottish Highlands, Northern Ireland, the Isle of Man or abroad but we’re certainly working on this!

 

My order hasn’t arrived what should I do?

Please email us at info@twobrooks.co.uk and we will take care of this for you.

 

My box arrived damaged, what should I do?

If the outer box is damaged, you must refuse collection from your courier. If the box contents are damaged when opened, please take pictures straight away along with collection receipt and email info@twobrooks.co.uk. A member of the team will contact you ASAP.

 

What is your returns policy?

Please refer to our returns and refund policy here

 

How long does it take to process a refund?

Generally this process will take 3-5 business days.

 

I am a Two Brooks fan, can I partner with Two Brooks?

By all means, please shoot us an e-mail us at info@twobrooks.co.uk – we’d love to hear from you.

 

Want to become a stockist?

Please email us as well on info@twobrooks.co.uk.

 

Two Brooks Otter
Questions or comments?
info@twobrooks.co.uk
Headquarters

Loon Water Ltd
869 High Road
London
N12 8QA

Get Social